We would like to extend a warm welcome to you and to all our returning RAD Rewards Customers.
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At the RAD Hotel Group, we settle for nothing less than excellent, customer service.
If you have any issues with your stay, please don't hesitate to contact a member of our team who will strive to fix any problems that you may have.
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ABOUT YOUR STAY
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RECEPTION
Our reception is manned from 7am - 11pm. There is a duty manager operational at the hotel from 7am - late. Our nightporters are available from 11pm - 7am.
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If you require assistance with any matters arising during your stay please contact reception where a member of staff will arrange for the duty manager to attend to your needs as soon as possible.
Please contact reception to enquire about reservations for future dates and more information regarding our book direct deals, bar offers and packages.
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Personal requests for specific requirements will be met wherever possible. Should the hotel not have the availability for your preferred date, we will provide information and availability for one of our sister hotels.
On the day of your arrival your room will be available to check in from 2pm onwards. If you arrive earlier in the day and your room is not ready, we will be happy to hold luggage for you.
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DEPARTURE / EARLY MORNING CHECKOUT
We would request that you vacate your room by 11am on the day of departure. Should you wish to extend your check-out time please contact reception who will inform you if a later time is available.
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We are more than happy to store your luggage if you require more time at the hotel. We can also collect your luggage from your room.
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If you are departing prior to 7am, please settle your bill on the evening before you depart. We offer a continental breakfast prior to 7am.
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RESTAURANT
The Afton Restaurant is open from 7am - 9pm and serve a wide selection of dishes to suit all tastes.
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Light bites, morning and afternoon tea or coffee can also be obtained from The Afton Restaurant and Lounge.
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Should guests have any particular requirements or dietary requests please do not hesitate to contact a member of staff who will be happy to accommodate your needs wherever possible.
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Have a mouthwatering look through our menu's below.
Please inform a member of our reception team if you require a wakeup call.
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MAIL SERVICE
Incoming mail received at the hotel prior to guest arrival will be passed on upon check-in. Incoming mail after arrival will be delivered to your room.
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Guests wishing to post mail from the hotel should inform reception where a member of staff will arrange this for you. Charges for outgoing mail will be charged to your room.
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CAR PARKING
There is car parking facilities for up to 150 cars. There is no charge for car parking within the hotel car park.
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CHARGING TO YOUR ROOM
If you wish to charge items to your room for the duration of your stay you must provide reception staff with an authorised credit card upon check-in.
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When charging items to your room you will be asked for your room identification card and a signature as proof of identity.
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CREDIT & DEBIT CARDS
Lochside House Hotel, Lodges and Spa accepts the following Credit and Debit Cards: Visa, Mastercard, Maestro and American Express.
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Wi-Fi
You are welcome to make use of our Wi-Fi network within your bedroom and within all public areas of the hotel at no extra charge. Please inform reception if you need further assistance with connecting.
We have the perfect events space to suit your needs. With a choice of fabulous menus and drinks packages, make your event a unique, extraordinary and VIP experience for you and your guests.
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The hotel can cater for all types of events from 1-1 interview to large conferences and events for up to 220 guests.
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We'd love to give you a tour of our facilities and show you all the ways you can make your next meeting or event a roaring success. Just stop by reception.
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NEWSPAPERS
Daily and Sunday newspapers can be arranged by contacting reception. Your newspaper will be delivered to your room by 7.30am each day.
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BUSINESS SERVICES
Photocopying and Facsimile services are available on request from reception.
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Charges:
Photocopying - 20p per copy.
Fax - 50p per page.
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COMPANY ACCOUNTS
Accounts can be forwarded to your company for payment only if arrangements have been made in advance and the hotel has agreed a credit facility with your company.
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Details of how this can be arranged are available from reception on Ext 0.
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Packed lunches are available by filling out your required choice on the packed lunch form and following form instructions.
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Charges for this service will be added to your room account.
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SANDWICH COMBO - £6.95
Choice of sandwich, drink, crisps and treat.
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SALAD COMBO - £7.95
Choice of salad, drink, crisps and treat.
Any other questions please phone Reception Ext 0 where a member of staff will be able to help you.
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TELEVISION
Televisions all have Freeview and are smart TV's with on demand functionality.
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HOUSEKEEPING (Something missing?)
We aim to provide everything you may need within your room. However, should you require any of the following additional items:
Please telephone reception Ext 0 where a member of staff will arrange for items to be delivered to your room.
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A laundry service can be provided for guests to the hotel. Please fill in enclosed laundry form. Charges for this service will be added to your room account.
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TEA / COFFEE TRAY
Tea and coffee making facilities are located within your room. If you should require additional items or fresh milk, please contact reception on Ext 0 where a member of staff will arrange for these to be delivered to your room.
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IRONING SERVICE
All rooms are equipped with an iron and ironing board. Should you have any issues please contact reception on Ext 0.
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BABY COTS
Cots can be obtained by contacting reception on Ext 0 at a charge of £10.00 per stay.
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HEATING & COOLING
A small supply of electrical heaters and fans are available for use from reception Ext 0, with our compliments.
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ICE
To have ice delivered to your room, please contact reception on Ext 0.
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DOCTOR
If medical assistance is required at any time during your stay, please contact reception Ext 0 or any member of staff within the hotel. Arrangements can then be made for hospital transfers or Doctor on call.
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CHURCH
There are various places of worship within the area. Details can be obtained from reception Ext 0.
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FLOWERS
We are happy to organise flowers on request. Please contact reception Ext 0 for more information.
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ANIMALS
The hotel regrets that we cannot accept any animals into the hotel other than guide dogs.
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TAXIS and TRANSPORT
Taxis or other methods of transport including private cars and limousines can be arranged in advance by contacting reception Ext 0.
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SECURITY
On check-in you will be supplied with a room identification card together with your key card.
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Please sensure that doors and windows are locked upon leaving your room.
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The main hotel entrance will be locked at 12 midnight or after any late night event in the hotel. A night porter will be on duty but if guests are expecting to be out of the hotel after 12 midnight guests can telephone the hotel to gain entrance.
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SAFE DEPOSIT
Although safety deposit boxes are not available within your room our reception team will gladly store any valuable items within the hotel safe.
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The hotel regrets that it cannot accept responsibility for loss or damage of property.
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GUEST VALUABLES
The management cannot accept responsibility for valuables.
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LOST PROPERTY
Enquiries relating to lost articles should be made through the reception Ext 0. We will make every effort to assit you in their safe return.
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FIRE & EMERGENCY EVACUATION
If you discover a fire, please operate the nearest fire alarm and adhere to the instructions below.
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If you hear the Alarm / Siren, we would ask that you proceed to evacuate the building from the nearest available exit and make your way to the nominated assembly point.
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From your room the nearest exit point can be identified from the floor map on the reverse of your bedroom door.
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FIRE ASSEMBLY POINT
Guests should exit the hotel and meet at the Front Car Park adjacent to the hotel.
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Please Note: the main enterance to the hotel should be kept clear at all times to enable access for the emergency services.
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The hotel carries out weekly fire alarms tests each Monday between the hours of 11am and 12noon.
Please ensure that you dial 9 before any external call is made. Calls made from your bedroom are charged direct to your room account.
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Guests should be aware that premium numbers carry high charges. Mobile call charges vary depending on network selected.
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USEFUL NUMBERS & EMERGENCY NUMBERS
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- Reception / Ext 0
- Emergency Services / (9) 999
- Local Area Dialling Code / (01290)
- Local Doctor / (01290) 421157
- Local Fire Station / (01290) 338193
- Local Police Station / (01786) 289070
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SAMPLE CHARGES FOR EXTERNAL CALLS
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- Local Off Peak / 1 minute - 25p
- Local Peak / 1 minute - 25p
- UK Off Peak / 1 minute - 25p
- UK Peak / 1 minute - 50p
- International Off Peak / 1 minute from 50p
- International Peak / 1 minute from £1.00
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SIMPLY DELICIOUS
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ARCHITECTURALLY STUNNING, FEATURING A GLASS EXTERIOR AND A WRAP AROUND TERRACE
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Enjoy panoramic views of the loch and surrounding Ayrshire countryside whilst choosing from a varied menu, taking you from breakfast through to dinner. Soak up the atmosphere with a choice of formal or relaxing areas to dine in and enjoy, all with a glimpse of the countryside and the ever changing seasons.
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You'll find a range of menu options to choose from whether you wish to dine in your room, dine in our restaurant or have a simple snack within our relaxing lounge area.
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The Afton opening times are as follows:
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Monday to Sunday / 9am - 9pm
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Choose from a selection of dishes from the All Day Menu, Chef's Daily Specials or sample some traditional dishes from our Taste of Scotland Menu.
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Cooking times may vary depending on your choice of dish. Staff are familiar with the various wines on offer and can advise on the perfect wine to accompany your chosen dishes.
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During busy times within the hotel it would be advisable to pre-book your requested dining time to ensure availability. This can be reserved by contacting reception Ext 0.
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Have a mouthwatering look through our menu's below.
Please complete one breakfast order per person and send form to reception by 2.30am.
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Simply fill in your name, room number, and your preferred time to be served breakfast.
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Breakfast in your room is available between 7.00am & 9.30am.
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Please note that we aim to deliver your breakfast to your room within fifteen minutes of your preferred time.
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There will be a charge of £3.00pp added to your room account for this service.
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A selection of hot and cold dishes and an extensive range of beverages are available from our room service menu. This can be found at the front of the pack.
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Please telephone Reception on Ext 0 to place your order or fill in the form below.
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SPECIAL DIETARY REQUIREMENTS
If you have special dietary requirements or would like something which is not on one of our menus please do not hesitate to ask one of our servers who will inform the chef of your request.
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Our kitchen team will make every effort to create the dish you require.
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BARS
The bar areas at Lochside House Hotel offer guests a relaxed and informal atmosphere in which to enjoy a drink. Service times for the bar area are:
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Sunday to Saturday / 11am - 1am
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The bar areas offer a wide range of hot and cold beverages, with a full drinks menu available.
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Room service drinks can be obtained by contacting reception Ext 0 where a member of staff will arrange for the drinks to be delivered to your room.
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Guests should note that the price list and selection for room service drinks are enclosed within the room service section.
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Below you will find a copy of the Afton Restaurant's Menus, as well as our Room Service Menu for your perusal. All other menus and daily specials are available on request, click below to view menus.
The award winning Spa at Lochside provides a perfect blend of tranquillity, combining the natural balance of heat, water and the precious gift of time. Our Holistic Spa Therapists will be sure to take you on a journey that will encapsulate you from start to finish.
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The Spa at Lochside is worth a visit. Immense yourself completely in our exceptional Thermal Suite, spend time in our luxurious Relaxation Room or indulge in one of our bespoke ESPA treatments tailored to your individual needs, bringing harmony to mind, body and soul.
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Our Thermal Suite Experience is complimentary to all hotel guests during the time of 7am - 9am and 7pm - 9pm: out with these times will incur a charge of £10 per person for 2 hours. Please contact the spa directly should you wish to take advantage of the facilities. The Thermal Suite may only be used by persons over the age of 16.
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Relax in the Vitality Pool as the powerful flow of the swan neck fountain melts tension on the shoulders and neck. Contoured air loungers are gently heated to relax and re-energise.
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Combining the effects of warm steam and aromatic essential oils to decongest, clear the mind and purify the body.
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A traditional wood lined sauna with extreme temperatures to stimulate the circulation and boost the immune system.
Ayrshire is famous for golf and it offers visitors a vast choice of courses suited for all levels of golf standard.
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New Cumnock's nine hole golf course is situated next to Lochside House Hotel near New Cumnock. This course can be played at anytime, unless competitions are being held. Details of competition days and tickets can be obtained from reception Ext 0.
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Mauchline's Ballochmyle 18 hole golf course is a 10 minute drive from the hotel in the direction of Kilmarnock.
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Ayr, Prestwick, Irvine, Kilmarnock courses are only 20-25 minutes drive away.
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The hotel can assist guests with information, tee times and costs. We would recommend that these are arranged in advance to ensure availability.
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There are many walks within the immediate area of the hotel, which range in levels of intensity enabling guests to experience the stunning scenery, history and wildlife of East Ayrshire. Details of these can be obtained from reception Ext 0.
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AYR approx 16 miles, 30 mins drive
GLASGOW approx 42 miles, 56 mins drive
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Ayr town centre offers high street shopping, restaurants, clubs and pubs.
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Glasgow offers a more cosmopolitan shopping environment with many designer and high street names. Department stores and shopping centres lie within the heart of the city centre.
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Guests can either drive to Glasgow within 1 hour or trains run direct to central Glasgow from the local train station, which is located 1.5 miles from the hotel. Glasgow also offers theatres and exhibition centres hosting various events throughout the year.
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MUSEUMS
Ayrshire has many museums and galleries to choose from including Robert Burns' cottage, birthplace museum and house museum.
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The Scottish Maritime Museum in Irvine and Dumbarton holds interesting items for all the family.
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Approx 2 miles, 4 minutes drive
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Refurbished by the Dumfries House Trust in 2017, New Cumnock Open Air Swimming Pool is perfect for a family day out or a relaxing swim. The heated waves makes it suitable to use on those colder days.
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Approx 3 miles, 5 minutes drive
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Located within the Cumnock Factory Outlet just 5 minutes away, The Cafe offers shoppers a full range of freshly made meals, delicious home baking, hot and cold drinks and daily special offers. Open 7 days a week.
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Approx 4 miles, 10 minutes drive
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Located within Cumnock just a short walk from the hotel sits the Bairds Institute. Showcasing rich history from Cumnock and Doon Valley area including archives, photographs and museum collections.
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Approx 4 miles, 10 minutes drive
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Visions Leisure Centre is located within Cumnock and offers swimming, gymnasium, aerobics, sauna and steam room. Non-members are welcome within the sports centre.
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Approx 6 miles, 8 minutes drive
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Just over 5 miles from Lochside, Dumfries House is one of Britains most beautiful stately homes. Set in 2,000 acres of land, this stunning estate and 18th century house with its unrivalled collection of original furniture has something for everyone including an adventure park for the children.
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All the buildings on the Dumfries House Estate are connected by a network of newly created woodland walks. In addition, they have a brand new 500-tree Arboretum and magnificent new five acre Queen Elizabeth Walled Garden.
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Approx 17miles, 41 minutes drive
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The Scottish Dark Sky Observatory occupies a fantastic hilltop site on the edge of the Galloway Forest Dark Sky Park.
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The Galloway Forest Dark Sky Park was the first dark sky park in the UK and Europe and was awarded a Gold-tier status by the International Dark-Sky Association.
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Approx 19 miles, 30 minutes drive
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One of the most cultural venues in South West Scotland featuring the largest museum and gallery spaces in Ayrshire. Showcasing local and social history of the area.
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Approx 20 miles, 33 minutes drive
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The Gaiety Theatre is a category B listed performing arts venue in Ayr, just a 33 minutes drive way from the hotel. It is noted for its interior Rococo features, its atmosphere and its acoustics. The Gaiety has a number of shows available throughout the year.
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Approx 23 miles, 40 minutes drive
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Located by Thornhill en-route to Dumfries, Drumlanrig Castle offers stunning gardens and history. Wildlife displays are held at various times throughout the day special events are held at the castle throughout the year. There is also a wonderful adventure playground located within the woods.
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Approx 29 miles, 48 minutes drive
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Culzean castle is set on the cliffs over looking the Ailsa Craig and Arran. It has a massive amount of history connected to it and tours can be arranged from within the park.
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Award winning gardens, nature trails to swan ponds and walks around the castle and parks make this a fabulous day out for all the family. Maidens is located just along the coast from Culzean and has a beautiful beach for the children to play.
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The Castle is steeped in history and also has tours which can be arranged from within the park.
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Approx 40 miles, 52 minutes drive
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In the centre of Glasgow, the Science Centre offers a fabulous day out for children of all ages. Within the Science Centre there are many activities, workshops and experiments. The Centre also has a Planetarium and IMAX cinema (one of the largest in Scotland) where guests can enjoy many films in 3D.
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FOR YOUR SOCIAL CALENDAR
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VALENTINES DAY
Treat your loved one to a 4 course dinner in our restaurant overlooking the Loch of Lowes.
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MOTHERS DAY
For that special lady in everyone's life, spoil your Mum to a 3 course meal.
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EASTER SUNDAY
A day out for all the family. Choice of 2 or 3 course meal served all day.
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FATHERS DAY
Enjoy a traditional 2 or 3 course Sunday lunch on our restaurant overlooking gardens and lochs.
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CHRISTMAS PARTY NIGHTS
Celebrate the festive season at one of our popular party nights. Eat, drink and be merry while dancing the night away to one of Scotland's leading live bands.
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CHRISTMAS EVE
Relax on Christmas Eve before Santa arrives. Gather all the family and exchange early seasonal greetings while enjoying the festive atmosphere.
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CHRISTMAS DAY LUNCH
A day to relax and enjoy, while our team of chefs prepare for you a superb 4 course meal. Lunch is served between 1.00pm & 4.30pm.
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BOXING DAY DINNER
Instead of a day in front of the TV have a day at Lochside. Let us spoil you after the hustle and bustle that Christmas Day brings.
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HOGMANAY DINNER
Ideal for family and friends to meet and dine in a welcoming atmosphere before going on to bring in the bells. Enjoy the hospitality and have a truly Happy New Year.
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HOGMANAY BLACK TIE BALL
An evening of first-class food, fine wines and excellent entertainment, with bagpipes piping in the New Year. The evening starts with a glass of bubbly and canape reception before a superb 6 course meal. Enjoy live music which will take you through the bells and into the New Year.
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NEW YEARS DAY
Enjoy the start of the year with your family and friends dining in the Lochside House Hotel.
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STAY WITH US
RELAX AND UNDWIND IN THE HEART OF AYRSHIRE
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If you are looking for an alternative experience, why not take a look at our luxury lodges?
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CONTEMPORARY COMFORTABLE AND COSY
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Well-equipped and tastefully decorated, these rooms provide the perfect base for you to enjoy Lochside’s fabulous restaurant and spa, and everything Ayrshire has to offer.
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SUPER KING SIZED COMFORT OVERLOOKING THE LOCH OF THE LOWES
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Relax in comfort in one of our well-appointed Executive rooms, complete with super king size bed which can be twinned if required. Decorated in a contemporary style, rooms also enjoy views over the loch and extensive landscaped gardens.
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SPACIOUS AND COMFORTABLE, LEAVING YOU RELAXED AND READY FOR THE DAY AHEAD
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Our Garden Suites are able to accommodate single, twin, double, triple or family arrangements. Each has a luxurious feel with a Super King size bed, sofa bed and contemporary bathroom.
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Situated within Lochside’s main hotel building, each suite has its own outdoor terrace, the perfect spot to sit back and unwind overlooking the picturesque Ayrshire countryside.
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A STUNNING ROOM WITH A STUNNING VIEW
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The Creoch suite combines elegant design and contemporary hues, creating a restful space to unwind. Relax while enjoying views of the Loch of the Lowes and the Afton hills from the floor-to-ceiling window.
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ELEGANT IN DESIGN, ADD A TOUCH OF LOCHSIDE LUXURY TO YOUR STAY
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Take your stay at Lochside to the next level with this stunning suite, decorated in muted silver and gold, and dressed in sumptuous fabrics. The room features a velvet upholstered bedhead and floor-to-ceiling window overlooking the Loch of the Lowes.
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LUXURIOUS SUITE COMPLETE WITH ITS OWN PRIVATE BALCONY
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The epitome of elegance, the Lochside’s Cygnet Suite offers a generous sleeping and living space, with rich colours and fabrics adorning the room’s soft furnishings and super-king size bed. A separate dressing area adds additional luxury, making this exceptional suite a must do experience.
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Indulge in the ultimate bathing experience with the suite’s Jacuzzi bath complete with plasma TV and luxury toiletries – the perfect way to relax at the end of the day. The spacious bathroom also features a large walk-in shower and floor to ceiling vanity unit.
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THERE IS NO PLACE LIKE IT!
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MAKE YOURSELF AT HOME
Our luxury lodges in the heart of Ayrshire have to be seen to be believed. Wether you are celebrating a special occassion, hosting a corporate event or simply enjoying a weekend getaway, our lodges can accommodate.
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Each lodge has an extensive living area with full kitchen and dining facilities, modern furnishings and contemporary design features, perfect for group entertaining. With your very own private terrace and hot tub overlooking the stunning countryside, you simply won't want to go home!
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The Lochside Lodges offer the best of both worlds, luxurious self-catering privacy with our restaurant, bar and spa facilities only a few steps away.
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HOW MANY DO THEY SLEEP?
Oakwood, Cedarwood and Pinewood can all accommodate a maximum of 12 guests with Birchwood Lodge sleeping 18 guests.
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WHAT'S INCLUDED?
Each Lodge has its own private hot tub. We provide all kitchen utensils and crockery, bath towels, robes and cleaning equipment.
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WANT TO KNOW MORE?
Speak with a member of our reception team Ext 0 who will be more than happy to help.
OUR SIX VENUES ACROSS SCOTLAND ALL SHARE THE RAD EXPERIENCE
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At the RAD Hotel Group, we are passionate about hospitality. Our award winning venues have been serving up delicious food, stylish accommodation, luxury wedding venues and so much more for nearly 20 years.
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The Carlton Hotel combines a comfortable and relaxed atmosphere with a modern streamlined interior.
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Situated just outside Dumfries and 15 minutes from Gretna Green, Hetland Hall is ideal for exploring the undiscovered beauty and history of Dumfries and Galloway or the countless local golf courses.
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A Scottish mansion in acres of magnificent private gardens. Located on the south side of Glasgow, Dalmany Park Hotel is one of Scotland's premier wedding venues.
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A luxury stylish hotel located in the Clyde Valley. Visit the Opal Restaurant and Bar for everything from relaxed to special occasion dining or a casual get together.
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A historical figurehead in Cumnock renowned for its generations of hospitality. Offers excellent accommodation in its 13 en-suite rooms and informal dining in The Bistro or in 1906 Lounge Bar.
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LOYALTY HAS ITS REWARDS
Use points to redeem against your restaurant bill, spa treatments, hotel vouchers and much more.
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If you are not a RAD Rewards customer and you wish to be, please speak to a member of our team, who will be happy to help you sign up to our loyalty system.
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For more information on RAD Rewards, please view the information leaflet in your room, speak to our reception team, or click on the RADrewards image above.
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THANK YOU
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Thank you again for choosing the Lochside Hotel, New Cumnock: we hope your stay was exceptional
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It's been our pleasure and we look forward to welcoming you back soon!
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Television
Housekeeping
Laundry
Tea / Coffee Tray
Ironing Service
Baby Cots
Heating & Cooling
Ice
Doctor
Church
Flowers
Animals
Taxis & Transport
Security
Safe Deposit
Guest Valuables
Lost Property
Fire & Emergency Evacuation
Fire Assembly Point
Special Dietary Requirements
Bars
Menu's
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